ShufaTV

Delete Your Data

Request deletion of the personal data we hold about you, while keeping your account open. You don't need to be signed in.

We'll email you a link to confirm. Nothing is deleted until you confirm, and you can cancel any time during the 30-day window.

Your account stays open

This clears your personal data but keeps your login and any active subscription working. If you want the account gone entirely, use account deletion instead.

What gets deleted

  • Your watch history and playback progress
  • Your saved list and viewing preferences
  • Your profile photo and display name
  • Your phone number, if you provided one
  • Behavioural and recommendation data linked to your account
  • Device and session records other than your current session

What we keep

  • Your email address and login credentials — without these the account cannot exist. Choose account deletion if you want these removed too.
  • Payment and transaction records, kept for 7 years to meet Kenyan tax and accounting obligations, then permanently deleted.
  • Active subscription status, so your access continues to work.
  • Anonymised, aggregated analytics that cannot be linked back to you.

How long it takes

  1. Submit the form above with your account email address.
  2. We email you a confirmation link. It expires in one hour, and nothing is deleted until you open it.
  3. Once confirmed, deletion is scheduled for 30 days later, so a request made in error can be reversed.
  4. To cancel during that window, email privacy@shufatv.com from the same address.

Clearing your watch history means recommendations start from scratch and Continue Watching will be empty. Full detail on what we collect is in our Privacy Policy. Questions: privacy@shufatv.com.